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At Prime, customer service is everything.  We genuinely live and breathe it in store and we feel you are entitled to the same standards when shopping with us online. Each query will be replied to on an individual basis, as soon as possible. For anything from size and fit advice, shipping queries, placing orders or return queries, email us at

- Shipping Information: Please check our shipping page for information

- Returns & Exchanges: Naturally we hope that you are pleased with your order, however if you are not completely satisfied check out our Returns page

- Terms & Conditions of Use: Your use of this site is subject to our Terms & Conditions ("the Terms"), a full copy of which are on out Terms & Conditions Page.  Please read them carefully.